Data protection and data processing

Privacy Policy of WP Suspension GmbH (hereinafter referred to as “WP”):

We at WP respect and protect the privacy of all our clients and visitors to our website (hereinafter referred to as “visitors”) and adhere strictly to the regulations in privacy protection laws. Personal data will be collected on this website only to the extent required. Under no circumstances will the data stored be sold. The following policy gives you an overview of how we ensure this protection and the information required under Article 13 of the General Data Protection Regulation on the processing of your data, in particular which categories of data WP stores in respect of the users of the website and for what purpose.


In general, it is not necessary to provide personal data in order to use our website. However, we may require your personal data insofar as it is necessary for the performance of a contract with us or for the implementation of pre-contractual measures (see Art. 6 (1) (b) of the GDPR). All your personal data, specifically your email address, your name, your residential address, and your date of birth, are collected by us only when you provide this to us, for example, in performing a contract, processing an order, in the context of a competition, providing informational material or a survey, as well as registering for newsletters. Visitors can of course choose not to provide any data in order to use the website anonymously, but must then be aware that some functions may in certain circumstances only be available to a limited extent.

WP recognizes and respects the importance of the responsible use of the data collected from visitors and customers. WP will not use this data to contact you and inform you of product news, services and offers without your permission.


If required by law or contract, or if we have a legal and legitimate interest, it may be necessary in an individual case to submit your data to our group companies or external business partners.

Your data will not be sold, leased, or otherwise transmitted to external third parties. This does not include: trustworthy partners who support us in operating the website, in the course of doing business, or in other services in which it is, of course, ensured that they are obligated to maintain confidentiality.

The transmission of the data to the group companies of the KTM AG or other third parties shall only take place to the extent that such recipients have provided WP with an undertaking to observe the applicable data protection regulations.

Insofar as we involve external business partners in the context of data processing, we have ensured that these have been selected and are monitored in accordance with the relevant statutory provisions and are also obliged to comply with the data protection regulations and laws. Apart from this, your data is not transferred.

We also take in-house data protection within the group very seriously. Our employees and subcontracted business partners are obliged by us to maintain confidentiality and to adhere to the data protection regulations.

The respective KTM group company works with trustworthy partners.

Specifically, your personal data may be transmitted to the following group companies or business partners:


KTM group companies (a list of all group companies can be viewed here):


When accessing the website, the following electronic communication metadata are stored: IP address, date and time of access, name of the file called up, sub-page as well as anonymous username, city, user’s region and country, user’s operating system, user’s browser, user’s browser version, user’s interactions on the website, pages visited by the user, duration of the session and number of sessions of the user, date of the first visit to the website, date and time of each interaction of the user, time spent on the website, duration of requests by the user, user’s requests, exception errors of the website, date and time and duration of exception errors. The data can be evaluated anonymously for statistical purposes. This data is kept strictly confidential and not transferred outside the WP system or made accessible to other third parties, unless this is necessary to fulfill legal or contractual obligations or to fulfill the legal and legitimate interests of WP.

We delete or anonymize your data as soon as it is no longer needed for the transmission of a communication.


Cookies may be used on certain WP websites. A cookie is a small data record that can be stored on your hard drive. This data record is generated and sent to you by the web server with which you are connected via your browser. The cookie enables you to be recognized when visiting the website without having to re-enter the data that you previously entered. The default setting of most browsers is to automatically accept cookies. You can, however, reset your browser to decline such cookies or display them in advance including the necessary requirements for acceptance. You can also delete cookies from your system at any time. Find out how to do this here:

The following personal data are processed through the use of cookies: First name, last name, street, postal code, city, country, email address, date of birth.

We use cookies for the sole purpose of carrying out the necessary electronic communication process (see Art. 6 (1) (f) of the GDPR) or if this is necessary for the provision of the services requested by customers via our website (see Art. 6 (1) (b) of the GDPR). In addition, cookies are only used if you give your express consent (see Art. 6 (1) (a) of the GDPR).

You can accept or refuse the cookies from this portal via the following links: Accept cookies / Refuse cookies.

To the extent that the collection and storage of data with cookies is lawful, this occurs exclusively in an anonymous form, so that it is not possible to draw any conclusion about you as a natural person.

The following cookies are currently used on WP websites for the following purposes:

ai_user – Set by a third-party service of Microsoft Azure called Application Insights. The cookie is used to check performance, to log errors that arise for the client, and to track how the website is used.

ASP.NET_SessionId – Unique and anonymous username used to collect information to personalize the website.

cookies-accepted – Used to identify whether the current user has removed the cookie notification on the website.

_gat – Set by a third-party service of Google called Google Analytics. Used to limit the number of requests being simultaneously sent to Google Analytics.

 – Set by a third-party service of Google called Google Analytics. This is a unique and anonymous username that identifies the user on the website when tracking user interactions and page visits.

_gid – Set by a third-party service of Google called Google Analytics. This is a unique and anonymous username that identifies the user on the website when tracking user interactions and page visits.


The data that you submit to us will be processed by us for the purposes of implementing a contract (see Art. 6 (1) (b) of the GDPR), for processing your requests, and for compliance with legal obligations (see Art. 6 (1) (c) of the GDPR).

If we perform one of the actions described below, or other actions, or render services, we would like to collect and store your personal data and will request your express consent in each instance for the:

Sending information about our products

Sending periodic emails, such as the newsletter

Insofar as customers/visitors opt to be included in our mailing list, they will receive periodic emails informing them of company news, product updates, related products, service information, etc. Customers/visitors can decide to opt out of this mailing list at any time and no longer receive further emails from WP by notifying us in writing or electronically at the contact address referred to in point 13. The revocation of the consent shall not affect the legality of the processing carried out based on the consent before the revocation.


This website uses Google Analytics, a web analysis service of Google Inc. (hereinafter called “Google”). Google Analytics uses cookies that are text files stored on your computer and enable an analysis of your usage of the website. The information generated by means of cookies about your usage of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google uses this information to analyze your usage of the website, to create reports on website activities for the website operator, and to provide additional services related to website usage and Internet usage. Google may also provide this information to third parties, insofar as this is required by law or to the extent that third parties process this data on behalf of Google. Google will not under any circumstances link your IP address with other Google data. You can prevent the installation of cookies by selecting the corresponding setting in your browser software; however, we must point out that, in this event, you may not be able to use all the functions of this website to their full extent.


We have taken a number of security measures to guarantee the safety of your personal data when you enter or place an order or access your personal information. We adopt appropriate data collection, storage and processing practices, and security measures for protection against unauthorized access, changes, transfer, or destruction of personal data, user names, passwords, transactions, information and other data stored on our website. These processes can be maintained by our suppliers. The transfer of this data may include the processing and completion of orders on our website, as well as the provision of support services. We take all appropriate measures to ensure that personal data is handled securely and according to our data protection guidelines.

The information is protected in a secure environment by a combination of physical and technical measures. There is no public access to this information. All information provided can only be accessed by specially authorized persons with access rights to our system, who are obliged to treat the information as strictly confidential. In addition, national legislation might oblige us to store information for a certain period of time.

The personal information collected on WP websites is stored in a secure operating environment that is not publicly accessible. Sometimes the personal data is also encrypted with suitable security systems prior to the transaction.

The exchange of sensitive and private data between WP websites and visitors takes place via SSL secured communication channels, is encrypted and provided with digital signatures.

WP conducts business in many countries of the world. To be able to offer our customers uniform services, regardless of their location, we maintain home pages and websites around the world. When you transfer personal information to WP, you agree that this information may be transmitted across national borders and be stored and processed in each of the countries in which WP and its group companies have offices. A list of all group companies can be viewed here:

The Internet is not secure. You should accordingly be careful of the information you disclose when you are online. We cannot guarantee the security of information that we have gathered electronically or by other means, we do, however, take all necessary steps to provide the best possible security. Consequently, visitors transfer information to us at their own risk.

The data protection laws are governed by the principle that personal data is only to be stored for as long as it is necessary for the purposes for which it is processed. Depending on the purpose for which your personal data is stored, we accordingly retain your data for different periods of time:

ai_user – 1 year from creation.

.ASPXANONYMOUS – 3 months from creation.

cookies-accepted – 10 years from creation.

_gat – after closing the website.

_ga – 2 years from creation.

_gid – 24 hours from creation.


You have the right at any time and without providing reasons to obtain information in regard to your stored personal data, its origin and recipients, as well as the purpose of the storage (Art. 15 of the GDPR). In this regard, please use the contact address provided in point 13. In order to receive information, you must identify yourself as the person about which the information is to be provided or submit proof that you are authorized to receive information about a third party. Furthermore, we would also like to inform you that you have the right to have your data corrected or deleted (Art. 16 of the GDPR); have the right to request the processing of your data to be restricted (Art. 18 of the GDPR); have the right to object to data processing (Art. 21 of the GDPR) and the right to data portability (Art. 20 of the GDPR).

If, in spite of our obligation to process your data lawfully, your right to the legitimate processing of your data is infringed, contrary to expectation, you have the right to lodge a complaint with the regulatory authority or to apply to court for relief.

v The website may contain hyperlinks to external websites that do not belong to the KTM group organization. If you visit such websites, WP can no longer be responsible for the treatment of your data as confidential. The transmission of your data from the Internet occurs in part unencrypted. Consequently, unauthorized access by third parties cannot be entirely excluded.


The protection of children's data is important to us. For this reason, we do not collect or maintain any data of children who are, to our knowledge, under 14 years of age without first obtaining the verifiable consent of the parents or guardian. In addition, we require only so much personal information from children as is absolutely necessary for their participation in activities.


Due to the fast development of the Internet and the legal situation, it may be necessary to make occasional changes to our Privacy Policy. Accordingly, please always take note the currently applicable version.


By using this Privacy Policy, visitors declare that they have read and understood it, and that they accept its exclusive validity. Acceptance of this Privacy Policy does not replace explicit consent to data processing.


If you have any questions that have not been answered by this Privacy Policy, or if you require more detailed information on a particular point, please feel free to write to WP at any time at the following address:

WP Suspension GmbH

Stallhofnerstraße 3

5230 Mattighofen, Austria

This policy was last updated on May 2018.